Terms & Conditions
Call 0203 744 3070 or [email protected]
- Your Holiday Contract
- Your Financial Protection
- Your Holiday Price
- If You Change Your Booking
- If You Cancel Your Booking
- Pricing Errors
- Force Majeure
- If You Have A Complaint
- Our Liability To You
- Prompt assistance in resort
- Passport, Visa and Immigration Requirements
- Seat Selection
- Resort Fees
- Villa Holidays
- Special requests and Medical Problems
- Ticket Dispatch
- Credit Cards
- Map/Distance Disclaimer
- Pre-travel advice
- Telephone calls
- Hotel and Cruise Ship ratings
- Carrying Proof of Booking
- Information You Provide Us
www.holidayfloridas.co.uk is a trading name of Holiday Wagon Private Limited.
is a trading name of Holiday Wagon Private Limited. The following Terms & Conditions form the basis of your relationship with HolidayFloridas.co.uk and include all bookings made. Please read them carefully as they set out our respective rights and obligations. Your contract is with Holiday Wagon Pvt. Ltd. registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Registered in England and Wales with company number 9783871.
Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we take a deposit and issue a confirmation invoice. (In some cases you will be asked for full payment but you will be advised at the time of booking). This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Important: It is your responsibility to check that the information on your confirmation invoice is correct and to inform us as soon as possible of any discrepancy. We will not be held liable if tickets have been issued with any wrong information if you have failed to notice beforehand.
Your Financial Protection
We provide full financial protection for our package holidays. When you buy a TTA protected holiday from us, you will receive a confirmation Invoice from us confirming your arrangements and your travel protection. In the unlikely event of our insolvency, the TTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the TTA website at www.traveltrust.co.uk. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate
Your Holiday Price
1.We reserve the right to alter the prices of any of the holidays on our website. You will be advised the current price at the time of the holiday that you wish to book before your contract is confirmed. Once confirmed, we will not change the price for your holiday unless there are any changes made by you, please refer to “If you change your booking” section for information on this.
2.All Prices on our website are based on 2 Adults & 2 Children and include 7 Nights stay with flights. These also include all prepaid taxes and fees.
3.When you make your booking you must pay a deposit (or full price if applicable due to ticketing time limits - you will be advised of this at the time you make your booking). The balance must be paid 12 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right cancel your travel arrangements. If the balance is not paid in time we shall retain all monies paid.
4.All payments made by cheque should be made payable to "Holiday Wagon Ltd. Trust Account".
You must pay your balance 12 weeks prior to departure or by the due date shown on your confirmation invoice. It is very important that you pay the balance when due because failure to do so will lead to cancellation of your holiday and still leave you liable for cancellation charges.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it is not always possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration fee of £50.00 per person and any further cost we incur in making the changes. You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (eg flight tickets) may not be changeable after a reservation has been made and any request to alter could incur a cancellation charge of up to 100% of this part of the arrangements. Please ensure you go through the date change and cancellation conditions mentioned in your booking confirmation.
If You Cancel Your Booking
Some of the holidays booked with us are non-changeable & non-refundable, this will show under the “Booking Conditions” part of your holiday confirmation and subsequently on your holiday Invoice. We charge the following cancellation fees in case you need to cancel your holiday -
From the date of booking till 08 weeks after booking date - Loss of deposit;
From after 08 weeks after booking date till 180 days prior to departure date – 20% of the total holiday price;
From 179 days up to 85 days prior to departure – 50% of the total holiday price;
Anytime up to within 84 days prior to departure – 100% of the total holiday price;
In addition to the above, we will charge a fee of £50 per person to cancel the holiday to cover our administrative expenses.
**In case where the monies paid towards the holiday does not cover the cancellation charges as detailed above, you will be liable to pay the full cancellation fee before the holiday can be cancelled.
Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation which will be decided at the time. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice to either accept an offer of an alternative holiday comparable in standard from us, if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booking and refund all monies paid. In all cases, except where a major change arises due to reasons of force majeure, we will pay compensation which will be decided at the time.
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (eg. hotelier, local agent etc) immediately who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department at HolidayFloridas Private Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, giving your booking reference and all other relevant information. You can also email us at [email protected]. Please keep your letter/email concise and to the point. This will help us to quickly identify your concerns and speed up our response top you.
It is strongly recommended that you communicate any complaint to the supplier of the service in question whilst in resort. If they are unable to resolve your disappointment then it is your responsibility to contact our Customer Relations Department on 0203 744 3070 for assistance.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your right to compensation under this contract.
Our Liability To You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation. However, we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been taken, or an event which we or our suppliers, even with all due care, could not have foreseen or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 0.5 x times the cost of the specific travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated in this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.
(c) We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Under EU law (Regulations 261/2004) you have the rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellations or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.
Your right to a refund and/or compensation from us is set out in Clause “Our Liability to You” above. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk.
Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequence of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Note: Clients not holding passports marked “British Citizen” must check the applicable requirements with the respective Embassy or Consulate of the countries they are visiting or the British Foreign Office. Please ensure that you comply with the applicable passport and visa requirements and that you allow sufficient time to obtain them.
Machine readable passports are required for all travellers to or via the U.S. All children must have their own passports especially when travelling to the U.S. All passports must be valid for at least six (6) months by the end of your journey. Note: Clients travelling to the U.S. must apply and obtain their visa prior to departure on the following website https://esta.cbp.dhs.gov (there will be a charge for this service).
For regular updates on visa requirements to other destinations or any conflicts in particular regions we recommend you check with the Foreign Commonwealth office website http://www.fco.gov.uk or call them on 0207 270 1500. Recommended inoculations for travel may change at any time and you should consult with your doctor or the appropriate Embassy or Consulate for up to date information. It is your responsibility to ensure that you obtain all the necessary inoculations in relation to your trip.
1. Details of likely airlines, flight numbers and destination airport will be shown on your confirmation invoice, However we are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of this.
2. The carrier (s), flight timings and type of aircraft shown on this site and on your ATOL receipt are for guidance only and are subject to alteration and confirmation.
3. Updated carrier and flight timings will be shown on your tickets which will be emailed to you 08 weeks prior to travel. In further cases of time change, we will update you as soon as possible if this occurs.
4. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying applicable charges.
5. Please note that no airline is able to guarantee departure times and these may change due to inclement weather conditions, air traffic control restrictions, technical/operational problems. The Company is not liable for any change to a departure/arrival time previously shown on your confirmation. It is for this reason that you are required to reconfirm your flight departure time 72 hours before departure with the airline concerned.
6. HolidayFloridas is also unable to make any special arrangements for passengers if the flight is delayed as this is the sole responsibility of the carrying airline &/or their ground handling agent. We regret that we are unable to guarantee specific aircraft types or seat allocation.
Some airlines offer pre-seat selection and we can accept your seating requests when you book with us. Our team will gladly assist you to get the best possible seats on the aircraft, however, we have no control over the airline’s seat inventory and hence are unable to guarantee any specific seats or seat types on the aircraft.
Any unavailability in your seat choice will not entitle you to cancel or change to other arrangements without paying applicable charges.
It is very common for hotels to charge resort fees or service charges from guests, which is to be paid locally and not while booking with Holiday Floridas. In such possibilities we do our best to inform you of any resort fees that you might be asked to pay, but take no responsibility for the knowledge or payment of resort fees. If you are unsure of the amount or as to whether resort fees will be payable please ask your travel consultant and we will do our best to advise you.
Please be informed that additional terms and conditions apply to Villa Holiday Bookings when you book one of our Named/Exact Villas, which are as follows-
1. Even after confirmation of a booking, in rare situations we may have to relocate your villa booking due to various operational/circumstantial reasons. These include, but are not limited to - sale of villa booked/change of the property owner or management company, change in contracts, major changes in the condition of the property and refurbishment. In such cases, we would relocate you to another villa or similar or higher quality. If a similar quality villa is not available, we will offer you villas of higher quality/range and absorb any increase in cost up to 10%. Any increase in cost after that shall be passed on to you.
2. In some unlikely situations, when we book a holiday package along with flights and other ground arrangements, we are unable to offer a full refund, as the rest of the holiday components are booked and paid with separate suppliers. Thus, while booking a Named Villa as part of your package, you agree to either accept an alternative villa if a need arises (at least two options of similar or higher standard will be offered) or take a refund of the villa cost only and keep the rest of the holiday.
3. When you book a villa holiday, we offer you a price based on the number of guests you are booking. If you choose to cancel 1 or more guests from the booking, we will need to re-price the complete holiday and this may increase the per person price for the remaining guests as the price of the villa may not change for less number of guests than the original booking.
As the Company is not liable for flight delays, cancellations, lost or delayed luggage, industrial disputes, natural disasters etc it is an expressed term of this contract that you and all members of your party are adequately insured.
Excursions or other tours that you may choose to book or pay for locally whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book locally your contract will be with the operator of the excursion and not with us and we will not be held responsible for anything that happens during the course of an excursion purchased locally.
Special requests and Medical Problems
If you have any special requests (eg low/high floor, inter-connecting rooms etc) please advise us at the time of booking. Although we will forward any such requests to the relevant supplier (eg hotel, airline etc) we regret that we cannot guarantee this prior to departure and any failure to meet your special request will not be deemed as any breach of contract on our part. If you have any medical condition or disability which may affect your booking arrangements you must advise us, in writing, at the time of booking giving us full details. If we are unable to properly accommodate your particular needs we will reserve the right to decline your booking but obviously every effort will be made to assist, where possible.
Please note that it is now mandatory for customers to be emailed an e-ticket for all routes where an e-ticket is available. Note: An e-ticket is a paperless electronic ticket, it is paperless because when you book the details they are safely stored in the airlines booking system so there is no need to send you a paper ticket.
Your travel documents (e-ticket, accommodation voucher, transfer voucher, etc.) will be emailed to the party leader approximately 08 weeks prior to departure but will not be released until we have received full payment from you. An email itinerary will be emailed and is the party leader’s responsibility to pass this onto the members of the party travelling as it will be required at check in along with an acceptable form of identification. Note: Acceptable forms of identification – Passport or Passport replacing Travel Document issued by the relevant authority.
It is mandatory that you or a member of your party travel with a recognised credit card as this will be required when checking into hotels or collecting your hire car, for example.
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided is for indicative purposes only. If you require the hotel to be within a certain distance from the city centre or near a particular location we recommend that you check on the hotel’s own website.
* It is the party leader’s responsibility to ensure that you and all members of your party do not behave in a way which causes offense to others or which risks damage to the property belongings whilst on the holiday.
* In case of any misconduct or misbehaviour due to alcohol consumption, misuse of drugs or general misbehaviour, the airline/ hotel/ villa reserves all the rights to prevent you from utilizing your aircraft seat and/ booked accommodation. In such cases, we will be entitled to terminate the holiday of the person(s) concerned. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.
* In case aforesaid wrongful conducts, where the person(s) concerned are required to leave the accommodation, Holiday Floridas will not take any further responsibility, including any travel arrangements. No refunds will be made in such scenarios and we will not pay any expenses or costs incurred as a result of the termination.
* You will be liable to reimburse any damage or loss whatsoever incurred as a result of you or any of your party members unacceptable behavior while on the holiday. Payment in such backdrops must be paid directly to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s legal costs) as a result of your actions.
The Foreign Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC (Cefax) page 470 or on their website www.fco.gov.uk.
We would like to inform our clients that we randomly record telephone calls. This helps us to ensure that customer service is constantly improved.
Hotel and Cruise Ship ratings
The hotel and cruise ship ratings featured in any HolidayFloridas website are offered as a general guide and do not necessarily represent any official grading system. Actual standards may vary between hotels of the same grade in different countries and even in the same country. Different countries have different standards; a 5* hotel in one country is not necessarily equivalent to a 5* hotel in another country.
Please note that the hotels and cruise ships booked by us for you are not exclusive to HolidayFloridas We are not responsible for any limitation in facilities because of other hotel, or ship guests or their activities. HolidayFloridas does not take responsibility for hotel or ship content (including images, facility listings etc) displayed on our website. Hotels and ships may change facilities and property features without prior notification to HolidayFloridas. Images of room or cabin types do not necessarily represent the bed configuration of the room being purchased. For example, a quad room in North America may invariably consist of two double beds and a room for two will be one double, although in Europe this may be two single beds. Also, there may be an additional charge for extra beds or cots. Therefore, if you have a special requirement please inform us at the time of booking and any special request will be forwarded to the supplier for consideration but is not guaranteed by us and does not form any part of our contract with you.
Carrying Proof of Booking
You should ensure that you travel with your booking confirmation, e tickets and any other travel documentation (including your passport and relevant visa, if required) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not provide the appropriate documents.
Information You Provide Us
We monitor visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities.
This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to our various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors tracking will not be passed on to any third party.
Users who have subscribed to our e-mail newsletter service will receive promotional mailings and e-mails from our business. It is possible to opt out at any time by writing to our Data Controller or sending email to '[email protected]' indicating your wish to unsubscribe, or by clicking the unsubscribe link which will be contained in each promotional email sent by us. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner, you can unsubscribe by clicking the link at the end of the email.